Este operador se encuentra bajo la supervisión y regulación de la Autoridad de Telecomunicaciones y Transportes ATT
ES EN PT

BAGGAGE

POLICY

BAGGAGE POLICY

HAND LUGGAGE

The carry – on baggage is the luggage that can travel with you in the plane cabin. You can transport objects for personal use, valuable or delicate, and you can also take a personal item with you.

In case that your carry – on baggage exceeds the weight and dimensions limits, it can be retired, by the company officials, to enter it on the baggage compartment of the aircraft, possibly charging additional fees.

The maximum dimensions of your carry – on baggage must be: 55cm x 20cm x 35cm.

You can check if the dimensions of your carry – on baggage are correct in the modules located at the airports (Bolivian Airports).

Your carry – on baggage must not exceed the 10kg for flights in 767 – 300 plains (Madrid to Miami).

Your carry – on baggage must not exceed the 7kg for flights in 737 – 300, 737 – 700 and 737 - 800 plains (National and international flights to Brazil, Argentina and Miami).

Your carry – on baggage must not exceed the 5kg with maximum dimensions of 20cm x 25cm x 30cm, for flights in CRJ– 200 plains (National flights, Potosí, Oruro, Uyuni routes, and direct flights Sucre – Tarija, including routes with international connections).


FRANCHISE AND EXCESS CARRY - ON BAGGAGE

domestic routes Argentina Brazil
Hand luggage
1 piece 7 kilos or 15 pounds 1 piece 7 kilos or 15 pounds 1 piece 7 kilos or 15 pounds
Spain United States
1 piece 10 kilos or 22 pounds 1 piece 10 kilos or 22 pounds

TRANSPORT CONDITIONS TO/FROM
MADRID – SPAIN

Transportation considerations from South America.

BAG LEFT AT DESCRIPTION EXTRA CHARGE LOCATION
AT AIRPORT COUNTER UP TO 10 KGS
EXCEED
55 x 40 x 20 centimeters 		USD 50 CARGO COMPARTMENT
AT BOARDING GATE EXTRA HAND LUGGAGE USD 100 CARGO COMPARTMENT
* All carry – on baggage detected at the boarding gate will be retired, labeled and taken to the baggage compartment, notifying the passenger that if there is any valuable item, the company is free from liability for noncompliance with regulations.

Transport conditions from Madrid Spain

BAG LEFT AT DESCRIPTION EXTRA CHARGE LOCATION
AT AIRPORT COUNTER UP TO 10 KGS
EXCEED
35 x 55 x 20 centimeters 		E 50 CARGO COMPARTMENT
AT BOARDING GATE EXTRA HAND LUGGAGE E 100 CARGO COMPARTMENT

LOCATION OF THE CARRY – ON BAGGAGE

According to aeronautical regulations, your carry – on baggage must fit in the upper compartment or under the front seat. If it exceeds the established dimensions or its irregular shape does not allow it to be introduced in the appropriate places, your luggage will not be accepted in the cabin and it will be registered for its transport in cargo boxes.

PERSONAL ITEM

At the time to get on board you will be allowed to carry a personal item in the passenger cabin at no additional cost, as long as its size, volume and weight do not bother other passengers or obstruct emergency exits, corridors or doors.

In addition to your carry-on baggage you can transport one of these items:
  • Women's purse or wallet
  • Bag with food and baby diapers
  • Photographic camera or binoculars
  • Photographic equipment, video and portable computers
  • A coat, blanket or raincoat
  • An umbrella or cane
  • Magazines or books (in reduced quantity)
In case you have a folding wheelchair, crutches or orthopedic devices to facilitate your movement, these will be shipped in the cargo compartment at no additional cost. The same goes for cribs and folding cars for the transport of babies.


RESTRICTED ARTICLES.

These are items that for any reason must be transported in the cabin of the airplane. Therefore, if you need to travel and carry any of these objects you must be informed about the regulations for its transportation in the cargo compartment.

RESTRICTED ITEMS IN HAND LUGGAGE
Tools Firearms and weapons in general Blunt objects Weapons or sharp objects or edges
These are items that under no circumstances should be transported in the cabin of the aircraft,so if you need to travel and take any of these items you should be informed regarding the rules.

Tools
The transport or shipment of work tools such as hammers, drills, saws, radials, etc., is only allowed as checked baggage or cargo.
Firearms and weapons in general
Pistols, rifles, shotguns, compressed air / signal / toy guns, etc. If you must transport some type of weapon. Please, notify at counters to perform the corresponding procedure. It is important that you present your permit to carry weapons.
Strong objects
Any type of blunt objects, bats, golf clubs, skates, martial arts equipment, etc.
Weapons or sharp objects or with sharp edges
Knives, cutters, folding or retractable blades, picks ice, scissors with point and any other sharps.

LIQUIDS AND GELS

If you need to transport liquids on international trips, it is very important that you take into account what it’s classified as liquid:

  • Water, soup, syrups and other drinks.
  • Creams, lotions and oils.
  • Perfumes.
  • Aerosols (except paint).
  • Gels (shower or shampoo).
  • Shaving foam, comb or deodorant.
  • Paste or creams, includes toothpastes.
  • Mixtures of liquids and solids.
  • Eyelashes mascara.
  • Any other article of similar consistency.

Argentina
All medication must be identified and supported by a prescription or medical order certifying its use during the trip. In order for it to be transported in carry – on baggage, the name of the air ticket holder must be included in the recipe. Transportation of liquids to the United States
Presentation:
For the transport of liquids, you must pack them in bottles with a maximum capacity of 100 milliliters each.
You must fit all the bottles inside a transparent plastic bag with self-closing, no more than 20 x 20 centimeters (equivalent to 1 liter).
You must present this fully closed bag separately from the rest of your carry-on baggage for the review and the corresponding security controls.
All liquids, gels, aerosols, etc. that exceed 100 milliliters must be included in the checked baggage; otherwise they will be confiscated in the security control. Exception
There are liquids that you can transport in the cabin of the aircraft and whose packaging can exceed 100 milliliters. Baby milk, breast milk or juice (infant food)
Prescription medication: The prescription or the container of the medication must be carried in the name of the air ticket holder.
Non-prescription drugs: Insulin and other medications.
WARNING FOR PASSENGERS WITH DESTINATION TO MIAMI

Because of the latest safety measure of the TSA (TRANSPORTATION SECURITY ADMINISTRATION), powder or powder-like products that exceed 12 oz. O 350 gr. Can’t be transported in carry – on baggage in the passenger cabin, but they can be carried in your checked baggage, in the cargo compartment of the aircraft.
Exception
There are powder products that you can transport in the cabin of the aircraft in quantities exceeding 350 grams.
Formula or milk powder for infants.
It is allowed to transport the necessary amount to be consumed by your baby during the flight.

DUTY FREE

Take into account that in flights with scale you can only buy at the duty free of the last airport or on board the last flight, if the service is available, before arriving at your destination.
It is important that you get deliver the items along with the receipt in a transparent bag, sealed and with the serial number. Save the ticket, to verify that the purchase was made in a period not exceeding 48 hours before the flight.
In the United States, only the transport of liquids over 100 ml in transparent, translucent or tinted containers is authorized. Metallic and opaque containers can only be transported in checked baggage.
Keep in mind that in some countries airport duty free purchases are allowed only if the purchased products are delivered to you at the aircraft door.

ELECTRONIC DEVICES

You can carry connected/ switched on during the flight: your personal computer, tablet, electronic calendar, music player, cameras and mobile phone (in airplane mode). Always respect the instructions of the crew.


BILLABLE BAGGAGE.


Your billable baggage must have certain characteristics to be transported. It is the suitcase that is checked at the airport at the time you present at counters and travels in the cargo compartment.
It is important that you verify the information according to the route of your trip and comply with the requirements to avoid inconveniences.
To ensure the well-being of our employees, the company receives bags with a maximum weight of 32 kilos as checked baggage, respecting the restrictions of each route, since presenting a suitcase at a airport with a weight higher than the allowed on the route can cause delay in your registration on the flight.

FRANCHISE BILLABLE BAGGAGE

National Route / Economic Class. (Bolivia)
Passenger Type No. Pieces Permitted Permitted Weight(E/P)
Adult
20 kg
Child
20 kg

FLIGHTS TO/FROM MADRID

Current Franchise:

Business Class Economy Class
Passenger Type No. Pieces Permitted Permitted Weight(E/P) No. Pieces Permitted Permitted Weight (E/P)
Adult
23 kg
23 kg
Child
23 kg
Baby
23 kg + 1 baby stroller


*Bussiness Class available on B767 aircrafts from Madrid to Santa Cruz and Santa Cruz to Madrid.

FLIGHTS TO/FROM SAO PAULO, BUENOS AIRES, SALTA

Economy Class
Passenger Type No. Pieces Permitted Permitted Weight(E/P)
Adult
30 kg
Child
30 kg

FLIGHTS TO / FROM MIAMI

Economy class
Passenger Type No. Pieces Permitted Permitted Weight(E/P)
Adult
23 kg
Child
23 kg
Infant
23 kg/50 lbs + 1 baby stroller

EXCESS BAGGAGE

Any item that exceeds your free checked baggage allowance is considered excess baggage. The fee for this additional weight will basically depend on the route in which you make your trip.

NATIONAL ROUTES (BOLIVIA)

Cost of Overweight Exceptions
Economy class One percent of the net fare, for each extra kilo on the route in which passenger is travelling. From Cochabamba, La Paz and Santa Cruz to Cobija 16 Bs for each additional Kilo.

ORIGIN / DESTINATION BOLIVIA FROM BRAZIL / ARGENTINA

Cost of Overweight
Economy class One percent of the net fare, for each extra kilo on the route in which passenger is travelling.

ORIGIN / DESTINATION MADRID FROM BOLIVIA / BRAZIL / ARGENTINA

Excess bagagge policy- northbound.

Extra Weight Baggage
(Economy class)		 Extra Baggage
(Economy class)
more than 23 kg and less or equal to 32 kilos. 35 USD per piece. Third piece of 23 kg. 100 USD.
fourth piece of 23 kg. 150 USD
* No more than 2 pieces of extra luggage per passenger will be accepted

Excess baggage policy for flights from Madrid - Spain.

Extra Weight Baggage
(Economy class)		 Extra baggage
(Economy class)
More than 23 kg and less or equal to 32 kilos. 35 € per piece. Third piece of 23 kg. 100 €.
fourth piece of 23 kg 150 €
* No more than 2 pieces of extra luggage per passenger will be accepted

ORIGIN / DESTINATION USA FROM BOLIVIA / BRAZIL / ARGENTINA

Type Size/Weight FEE
Oversized That the sum of dimensions exceeds 158 centimeters (62 inches), but does not exceed 230 centimeters (90.5 inches).. USD 130 per piece.
Overweight That the weight exceeds 23 kilos (50 pounds), but does not exceed 32 kilos (70 pounds). USD 100 per piece.
Extra Piece That the weight does not exceed 23 Kilos (50 pounds), and the total sum of dimensions does not exceed 158 centimeters (62 inches). USD 150 per piece.
That the weight exceeds 23 Kilos (50 pounds), but does not exceed 32 kilos (70 pounds) and the sum of dimensions does not exceed 158 centimeters (62 inches). USD 150 per piece.

* Excess baggage will be accepted according to the capacity and flight FLEET on the requested travel date.

SPECIAL BAGGAGE

All items or instruments that you want to transport are considered special baggage and due to their characteristics, nature, size, quantity and / or fragility, they deserve special treatment and different conditions for their handling and transfer. Remember that the transfer of fragile objects is done under your full responsibility.

ELECTRONIC CIGARETTES

If you have an electronic cigarette and you usually travel with it, it is important to take into account that due to incidents associated with the self-activation of electronic cigarettes that are transported as checked baggage and in accordance with the regulations issued by the International Civil Aviation Organization , you must transport your electronic cigarette in your hand luggage, remember that these devices can’t be recharged or used inside the aircraft due to the toxic substances that they emit when they are in operation.

SPORTS EQUIPMENT

Fishing equipment - surfboard - Bicycles, ski, snow board, bow and arrow, roller skates and skateboards, golf bag, bowling.
All these implements will be included in your franchise. If there is an excess, the corresponding payment will be made. Remember that you must present your sports equipment in counters in its original packaging or properly packed, in this way you will avoid suffering damages.
You must sign a demarcation of responsibility for your transportation. The transfer is made under your full responsibility.

Golf bag.
If you decide to transport a Golf Bag, keep in mind that it can contain:
The golf clubs.
A pair of shoes.

Not accepted
If you have sports equipment that runs on motor and / or batteries, you must take into account that it will not be received for transportation.

VOLUMINOUS MUSICAL INSTRUMENTS

Wind instruments, percussion, strings and keyboard, voluminous.

Due to the fragility and value of these items, you will be allowed, if requested, the transportation of any of these instruments in the passenger cabin. If you enter the conditions of carry-on baggage will be carried without additional charge. Otherwise, It will be accommodated in a seat; for this you will have to pay a regular fee. The maximum weight for the instrument to be accepted is 75 Kilos.

Your instrument can also be transported in the cargo compartment of the aircraft under the conditions of franchise, excess baggage.

* Starting from Madrid the guitars / musical instruments must be plasticized. If the weight is within the franchise it will not be subject to additional charges.


VOLUMINOUS AND FRAGILE BAGGAGE

If you have planned to transport a TV (Plasma or LED) of up to 42 inches, you must take into account that it is considered a special baggage and requires adequate conditions for its reception. It will have to go in its original box and protected inside and out, considering that this luggage will be transported in the cargo compartment of the plane.

This baggage will not be considered as part of the franchise; therefore, in addition to making the payment as excess baggage, you must sign a demarcation of responsibility for its transportation. Preferably, it is important that you present it in its original packaging.



CONDITIONS OF TRANSPORTATION TO / FROM SOUTH AMERICA - MADRID / SPAIN

If you need to transport a television from Madrid (Spain) to South America or vice versa, take into account that you must present it at Boliviana de Aviación desks packed in its original box, adequately protected inside and out.

Measures(Inches) Weight Allowance Out of Allowance
LESS OR EQUAL TO 36" LESS OR EQUAL TO 23 KILOS 70 USD 100 USD
FROM 37" TO 46" LESS OR EQUAL TO 23 KILOS 100 USD 150 USD
* These rates apply as long as the limit of 23 kilos is not exceeded. In case of excess, an additional charge of USD 35 applies.

** It is very important that you consider that the maximum size we receive for transportation is 46 inches.

Conditions of transport of televisions from Madrid.

Measures(Inches) Weight Allowance Out of Allowance
LESS OR EQUAL TO 36" LESS OR EQUAL TO 23 KILOS 70 € 100 €
From 37" to 46" Less or Equal to 23 Kilos 100 € 150 €
* These rates apply as long as the limit of 23 kilos is not exceeded. In case of excess, an additional charge of 35 Euros is applied.

** It is very important that you consider that the maximum size we receive for transportation is 46 inches.

FIREARMS AUTHORIZED BY THE STATE.

Any passenger carrying a firearm, who has authorization from the State and who intends to travel on the domestic flight, must present at least 2 hours before the BoA counter of the airport of origin with the corresponding documentation under the terms of current legislation, to carry out security procedures in coordination with the competent public security body located at the airport. Firearms will be billed as special hold baggage.

The transportation of firearms in international flight is prohibited except in the case of a treaty provision, a convention or an agreement concluded between the Bolivian government and the country of destination or origin of the flight.

DANGEROUS GOODS

These are substances that you can’t transport on the aircraft as luggage, either by hand or by invoice, as they would jeopardize the safety of the flight and of all passengers and crew.

It is important that you pay attention to the data we provide you and inform you about the substances that correspond to this classification to avoid having problems when making your trip.

There are elements considered dangerous goods, which the airline can transport as cargo at your request, under strict safety regulations.

LIST OF DANGEROUS GOODS


1) Cases equipped with alarm devices

2) Explosive devices. Explosives, ammunition, material for expeditions, flares, fireworks, safety briefcases with pyrotechnic articles and pyrotechnic material in general.

3) Compressed gases. Flammable, non-flammable and poisonous compressed gases, extinguishers, liquid gas, oxygen bottles for diving, refrigerated or dissolved liquefied, whether flammable, toxic, or non-flammable and non-toxic, such as: aerosols, breathing apparatus, bottles with refrigerant gases and in cylinders in general.

4)Flammable liquids. Gas cylinders for refilling lighters, paints, solvents, fuel, flammable liquids and solids, solvents, adhesives, varnishes, matches and flammable substances in general.

5)Flammable solids. MPhosphorous, articles of easy ignition, spontaneous combustion or that in contact with water emit flammable gases.

6)Poisons and infectious substances. Samples for diagnosis, vaccines, insecticides, toxic or infectious substances, and herbicides.

7)Radioactive materials. Material with radioactive isotopes.

8)Corrosive and oxidizing materials. Acids, alkalis, mercury (contained in thermometers), humid batteries, electric accumulators and oxidizing materials such as bleaching and peroxide powders.

9) Batteries. In addition to other items considered dangerous such as ferro-magnetic material, dry ice and car batteries.

Restrict items that are not allowed in the aircraft.
Explosives Compressed Gases Flammable liquids Flamables solids
Poisons and infections substances Radioactive materials Corrosive and oxidizing materials Batteries

10) Roller skates and skateboards with lithium battery. For your safety, all the passengers, the crew and the aircraft itself, the skateboards, skates and electric skateboards have been entered in the list of dangerous goods, because they have highly powerful lithium batteries. Please note that none of these transport devices can be shipped in Boliviana de Aviación as carry-on luggage or checked baggage. However, they will be accepted as cargo, as long as they comply with the dangerous goods transport conditions.

PETS

One of the ways in which you can transport your pet when you make national and international trips is in the cargo compartment of the aircraft. In order to do so, you must meet several requirements. Note. The airline reserves the right of admission according to the eye inspection of the pet at the airport.


FOR TRANSPORTATION IN CARGO COMPARTMENT



1. It is essential that you reserve space for your pet. When making the reservation or purchase of your ticket, inform about the breed and weight of the pet, in addition to the measurements of the carrier. The call center or sales agent will make the request to the reservations area, and they will immediately accept or deny the transportation of your dog or cat, since spaces are limited for this service, according to the ship that operates the flight

2. At the time you purchase the carrier you should look for one that is resistant, safe, comfortable and with good ventilation. For international travel, the material must be stronger and locks must guarantee that it will not be opened at any time.

3. The schedules of presentation in airport must be strictly complied with to avoid the rejection of your pet in counters. It is essential that you present the required documentation according to the route in which you make the trip. The fee to pay is determined by the route and the sum of the weight of your pet and the pets’ carrier.

4. If you are worried about the safety of your pet during the trip, we inform you that we have strict procedures for its transportation, in this way we guarantee that you receive a good treatment and be safe. Take into account that there is a limited quota of spaces per pet flight in the cargo compartment.

5. For a better identification of the carrier of your pet, you can label the following data in a visible place:


6. If you are thinking about making an international trip with your pet, remember that if the trip lasts more than 4 hours, your dog or cat must be transported in a cargo compartment.

Transportation of brachycephalic dogs and cats.

One of the main reasons for denying the transport of cargo compartment animal is related to the characteristics of its breed. The brachycephalic animals (snout and short head), can have breathing problems inside the compartment especially conditioned for the transport of live animals, so it is important that you read this information in detail:

Brachycephalic Breeds of dogs and cats
  • Aftenpinscher
  • A. Staffordshire Terrier
  • Boston Terrier
  • Boxer (All races)
  • Bull Mastiff
  • Bulldog (All races)
  • Chow Chow
  • Cane Corso
  • Dogo de Burdeos
  • English Staffordshire Bull Terrier
  • English Toy Spaniel
  • Grifón de Bruselas
  • Japanese Chin
  • Lhasa Apso
  • Mastín (All races)
  • Pekinés
  • Pit Bull
  • Presa Canario
  • Pug (All races)
  • Shar Pei
  • Shih Tzu
  • Spaniel tibetano
  • Burmese
  • Himalayo
  • Persa
  • Exotic Shorthair


1. The reservation for the space must be made at least 72 hours before the flight with your pet. This time allows our staff to coordinate different aspects to make your trip safe.

2.   When choosing the carrier, take into account that it must be spacious enough so that the animal can stand, lie down and turn without difficulty.

3. Also consider that the carrier should have the ventilation holes on all four sides.

4. Remember not to provide food or water to your pet from four hours before the flight. This way you will avoid fatigue and reflux.

5.   Do not forget that you must arrive at the airport with more anticipation and carrying the required documentation.

6. Our airport staff will have you sign a limited liability form, due to the risks involved in transporting brachycephalic dogs and cats.

Dogs weighing more than 40 kg.

If your pet weighs 40 kilos or more, remember to transport it in a container reinforced with at least two extra locks.

Dogs potentially considered dangerous breeds

If your pet appears on the list of potentially dangerous breeds, by regulation, Boliviana de Aviación must take greater precautions and accept transport only if you present it in counters inside a reinforced container and using a muzzle.

Breeds Considered Potentially Dangerous
Bull Mastiff
Bull Terrier
Doberman
Argentinian Dogo
Dogo Burdeus
Brazilian Fila
Akita Inu Great Japanese Dog
PitBull
Canary Presa
Rottweiller
American Staffordshire Terrier
English Mastiff
Tosa Inu
Napolitan Mastin

Documentation required according to the regulations of each country

Country International Health Certificate (IHC) Health Report Immunization Records Microchip / Tattoo Certificate of Serology Certificate of vaccination against bacteria and parasites/th>
Domestic flights
Bolivia
Brasil
Argentina
Spain
United States


1) International Zoosanitary Certificate (IZC): document issued by the official Sanitary Service of the country of origin or origin of the animal. The validity periods of this document will depend on the regulations of each country.

2) Health report issued by a veterinarian: the report will be valid for 10 days from its date of issue.

3) Vaccination Card: vaccination certificate against rabies. The vaccine must be applied between 30 days to 01 year before boarding.

4) Microchip / tattoo: the microchip implanted in the body of the animal or the tattoo behind the ear, containing an alphanumeric identification code. The owner must present the corresponding label at the time of check-in.

5) Certificate of Serology: provided after sending a blood sample of the animal to one of the two laboratories accredited by the European Union (EU) or another laboratory also accredited by the European Community abroad. IMPORTANT: 90 days must necessarily pass from the date of blood sampling until the animals boarding.

Important

In Argentina, the regulatory entity that grants the international veterinary certificate for income and exits from Argentine territory is SENASA

SEGUIMIENTO DE EQUIPAJE

EN LÍNEA

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EQUIPAJES DEMORADOS, EXTRAVIADOS

O DAÑADOS

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DECLARACIÓN DEL VALOR

DEL EQUIPAJE

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BAGGAGE

IIPS

BAGGAGE IIPS

We want you to have a trip with nothing unexpected, therefore take into account these suggestions:
  • Do not forget to properly identify your carry-on baggage and your checked baggage with updated data. Remember that there are many bags of the same size and color, so always verify that you have your name or the number of the baggage check that we provide you during check-in.
  • If you plan to transport valuables, important or valued documents and electronic devices for personal use, do not forget that all must be included in your carry-on baggage.
  • Always pay attention to all notices that Boliviana de Aviación has displayed in offices and airports indicating the items that you may or may not take in your hand baggage and checked baggage.
  • Remember to inform you about the restrictions on the transport of sharps, explosives, firearms, magnetic materials and liquids. With this objective we have the informative booklets displayed in our airport counters.
  • When you need to transport live animals, find out about the conditions in force for the route in which you need to travel.
Claims for Luggage

If at the time of receiving your checked baggage you identify any irregularity or you simply can not find it, remember to report it immediately to our staff. This procedure must be done before leaving the baggage reclaim area

Take into account that due to the very nature of the baggage and its natural wear and tear, during handling and transportation this can suffer minor damages such as scrapes, dents, small cuts and stains among others. Therefore, as an airline, we are not responsible for the damage and loss of external items such as straps, pockets, handles, key rings, badges, padlocks or any other object attached to your checked baggage.

Claims for damage to the contents of the luggage.

Remember that you should not transport valuable and / or fragile items within your checked baggage, since according to regulations we do not accept claims for damage. If you included:

* Electronic items (cameras, cell phones, laptops, sound equipment and computer parts, among others).
  • * Gold, silver, platinum and other precious metals.
  • * Diamonds, jewelry and gems.
  • * Cash.
  • * Handicrafts.
  • * Fragile items.
  • * Glass articles.
  • * Items covered with glass or mirror.
  • * Artworks.
  • * Family Antiques.
  • * Discs.
  • * Natural leather products.
  • * Perishable products.
  • * Credit or debit cards.
  • * Legal and / or negotiable documents.
  • * Commercial samples.
  • * Architectural plans.
  • Medicines.
For safety reasons, these items must go in your carry-on baggage and always be transported under your responsibility.

Claim for delayed delivery of checked baggage.

If for any reason we delay the delivery of your checked baggage, our baggage agent will request information about the characteristics and content to perform the corresponding tracking.

If your luggage is declared lost, we will make the compensation for registered weight and not for content, unless you have previously made the declaration of value of the items you transport.

Transportation of Securities to / from Brazil

By determination of the Central Bank of Brazil (Article 1 of Resolution No. 2,524 / 98), when entering or leaving Brazil carrying amounts exceeding R $ 10,000 (ten thousand Reais, in Brazilian or foreign currency), you must submit to the Secretariat Federal Reserve a statement regarding the values ​​in banknotes, traveler's checks or bearer checks. For more information access the site of the Federal Reserve of Brazil.
http://www.receita.fazenda.gov.br
Transportation of Securities to / from Argentina

http://www.afip.gob.ar/viajeros

EQUIPAJE

INTERLINEAL

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AIRPORT

ARRIVE

ARRIVAL AT THE AIRPORT

TIME LIMIT

To avoid inconveniences at the airport, take into account the deadline:

Domestic Flights
Suggested Time at Airport Check in Time Timit (Flight Closed) Boarding time
60 Minutes before flight departure 30 Minutes before flight departure 25 Minutes before flight departure
International flights from Argentina, Bolivia and Brazil
Airports Departure and arrival terminal Suggested time at airport Check in time limit (flight closed) Boarding time
Cochabamba Jorge Wilstermann International Airport Same Departure and arrival terminal 3 hours before flight departure 75 minutes before flight departure 60 minutes before flight departure
La Paz El Alto international Airport (LPB) Same Departure and arrival terminal 3 hours before flight departure 75 minutes before flight departure 60 minutes before flight departure
Santa Cruz International Airport Viru Viru (VVI) Same Departure and arrival terminal 3 hours before flight departure 75 minutes before flight departure 60 minutes before flight departure
Buenos Aires, Ezeiza(EZE) Terminal A 3 hours before flight departure 75 minutes before flight departure 60 minutes before flight departure
Salta, General Guemes(SLA) Terminal 1 3 hours before flight departure 75 minutes before flight departure 60 minutes before flight departure
Sao Paulo, Guarulhos(GRU) Terminal 2 Wing D- 3 hours before flight departure 75 minutes before flight departure 60 minutes before flight departure
International flights from Spain, and United States
Airports Departure and arrival terminal Suggested time at airport check in time limit (flight closed) boarding time
Madrid, Adolfo Suarez - Barajas(MAD) Departure and arrival terminal T4. 4 to 5 hours before flight departure 90 minutes before flight departure 75 minutes before flight departure
Miami International Airport (MIA) Departure Concourse G 2nd floor. Arrival Concourse D 1st floor 4 hours before flight departure 60 minutes before flight departure 60 minutes before flight departure

Why present yourself an hour earlier on domestic flights?

Our sales agents will always ask you to present yourself one hour before the departure of your flight at airport counters so that you have enough time to check in, deliver your luggage, pass the SABSA and narcotics controls without the risk of losing your flight. In case of arriving after hours, the airline is not responsible.

Why present yourself three hours before on international flights
within South America?

Our sales agents will always ask you to present yourself three hours before the departure time of your international flight at Boliviana de Aviación counters to check in, deliver your luggage, present your identity and travel documents (passport, identity card, document of residence, travel authorizations, etc); pass the immigration, customs and narcotics controls. In case of arriving after hours, the airline is not responsible.

"Why been at the airport four hours prior to departure time in international flights from
Madrid and Miami?"



Our sales agents will request to be at the airport counter three hours before the flight departure from Miami and Madrid, in order to have enough time for check in, drop off your luggage, check inmigration, customs and narcotics control points. The airline is not liable in case of arrival out of the indicated time.

LA PAZ AIRPORT

Name: El Alto International Airport .

City: La Paz.

Address: Av. Héroes del Kilometro 7 S/N Zona Villa Bolivar.

Contact: Telf. (591-2) 215-7300.

Average temperature: 18 degrees Celsius.

For additional information visit:
http://www.sabsa.aero/aeropuerto-el-alto/info-vuelos.aspx

MAP

COCHABAMBA AIRPORT

Name:Jorge Wilstermann International Airport 

City: Cochabamba

Address: Av. Guillermo Killman/ Zona Aeropuerto.

Contacto: Telf. (591-4) 412-0400

Average temperature: 20 degrees celsius.

For additional information visit::
http://www.sabsa.aero/aeropuerto-jorge-wilsterman/info_vuelos.aspx

MAP

VIRU VIRU AIRPORT

Name: Viru Viru International Airport. 

City: Santa Cruz de la Sierra

Address: Km. 11 Carretera al Norte.

Contacto: Telf. (591-3) 338-5000

Temperatura Promedio: 25 degrees celsius.

For additional information visit::
http://www.sabsa.aero/aeropuerto-viru-viru/default.aspx

MAP

SPECIAL

SERVICES

SPECIAL SERVICES

UNACCOMPANIED MINORS

This service enables children between 5 and 17 years old to travel unaccompanied under regulated circumstances on Boliviana de Aviación national and international flights. Because they require special attention and there are requirements to be met, it is very important that you review this information in depth.


National travel requirements

  • At the time of reservation and purchase of the ticket it is necessary that you inform the agent of Boliviana de Aviación or your Travel Agency that the child will travel without the company of an adult.
  • You must take into account that according to current regulations, Law 548 of the Girl, Boy and Adolescent Code, and Law 263 of the Comprehensive Law against Trafficking in Persons, in the event that a minor between 5 and 17 years of age needs to travel alone within the national territory, you will be required to present the Travel Authorization for the circulation of Girls, Boys and Adolescents in the National Territory. You can process this document at the offices of the Municipal Ombudsman for Children and Adolescents and present it at the time of purchase of the tickets.
  • Whether in the office or at the airport, you must complete the form designed especially for the Unaccompanied Minor Service, always with the correct data
  • To present yourself at counters, you must carry the child's original identity document (identity card or passport), travel authorization and the completed Unaccompanied Minor form.
  • Remember that the child can not appear alone at counters. Must necessarily be accompanied by an adult who is in charge of him to perform the check in and all airport procedures.

International travel requirements.

If you require a minor between 5 and 17 years of age to make an international trip without the company of an adult, you must take all the provisions, depending on the origin and destination of the trip. As general information, you should know that the service applies only to Boliviana de Aviación flights and not to connecting flights with other airlines. It is also important that the child is self-sufficient and fully capable of following the instructions of the cabin crew.

The father, mother or guardian, as the child's responsible (UM) must remain at the airport of departure until the plane takes off and the person in charge must be present at the destination airport at the scheduled time of arrival of the flight.

Origin or Destination between Bolivia, Argentina and Brazil 

Children traveling alone (5 - 11 years)
  • It is important that you make the request for the unaccompanied minor service at the time of reservation or ticket purchase, presenting the original and current documentation of the minor.
  • ou must process the legal travel authorization, corresponding to the country of origin.
  • ou must be present at airport counters, with the minor, 3 hours before the flight with all the original documentation.
  • ake into account that the service has no additional cost, but limited places.


Young people traveling alone (12 - 17 years)
  • Unaccompanied minor service is not mandatory for young travelers. However, you must make the notification at the time of booking and purchase of the ticket, presenting the original and current child's documentation.
  • You must process the legal travel authorization that corresponds to the country of origin.
  • You must present yourself with the child three hours before the flight at airport counters, always carrying the corresponding documentation.

Origin or Destination from South America to Spain and USA

Children traveling alone (5 - 11 years)
  • If the passenger is a minor between 5 and 11 years old, he must have the assistance service for unaccompanied minors. Therefore, as a parent or legal guardian, you must make the request at the time of reservation or purchase of the ticket, presenting the original and current documentation of the minor.
  • You must also carry out the legal travel authorization procedure corresponding to the country of origin.
  • For your tranquility, this service includes assistance from the airline during boarding and disembarkation. In addition, the company of our airport agents during the migration and customs procedures, until the delivery of the child to the parents or guardians.
  • You must be present at airport counters, next to the minor, 4 hours before the flight with all the original documentation.
  • The service costs 100 USD on flights to / from Miami, 100 Usd on one-way flights to Madrid and 100 Eur on flights from Madrid to Spain. This amount must be paid in addition to the child's rate, always respecting the legislation of the country of origin. Take into account that this service has limited places.

Young travelers from South America to Spain and the USA

  • If you require a minor between 12 and 17 years old to travel to Madrid or the United States without the company of an adult, you must request the assistance service for young travelers when purchasing your ticket, presenting identity and travel documents original and current
  • When dealing with minors, the transport conditions are similar to that of unaccompanied minors. Therefore, you must complete the procedure for the legal travel authorization corresponding to the country of origin
  • The service has a cost of USD 100 on flights to / from Miami, USD 100 on one-way flights to Madrid and EUR 100 on flights originating in Madrid - Spain, this amount must be paid in addition to the adult rate, always respecting the legislation of the country of origin. Take into account that this service has limited places.

Unaccompanied minors with auxiliary on board

We can offer this service according to the route in which the trip is made, the age of the minors and our availability of crew. Take into account that the spaces are limited.

National Routes
The company offers this service if you require that you transport your child between 5 and 11 years. Even so, it will be considered an Unaccompanied Minor. Do not forget that you must make the request for the Auxiliary on Board service at least 72 hours in advance of the flight.
Take into account that in order to request that a cabin crewmember be assigned to the exclusive care of your child between 5 and 11 years old, you will have to pay the round trip tickets of our official, in addition to travel expenses.

Trips with origin or destination between Bolivia, Argentina and Brazil.
The company offers this service if you need to transport your child between 5 and 11 years, without the company of an adult relative. Even so, it will be considered an Unaccompanied Minor.
You will have to request the service of Auxiliary on Board at least 4 days before the date of travel. Remember that this service is only offered on flights originating in Bolivia.
Take into account that in order to request that a cabin crewmember be assigned to the exclusive care of your child between 5 and 11 years old, you will have to pay the round trip tickets, hotel and provide per diem to our official.

Trips originating in Bolivia, destination Spain or the United States.
The company offers this service if you require that your child between 5 and 11 years old be transported without the company of an adult relative. Even so, it will be considered an Unaccompanied Minor.
You will have to request the service of Auxiliary on Board at least one week before the date of travel. Remember that this service is only offered on flights originating in Bolivia.
Take into account that in order to request that a cabin crew member be assigned to the exclusive care of your child from 5 to 11 years old, you will have to pay the round trip tickets, hotel and provide per diem to our official.

Restrictions

In no case will the service of Unaccompanied Minor or Young Travelers apply to:

  • Minors with connecting flights with other airlines
  • Minors who require special assistance during the trip
  • Minors that require a wheelchair for their displacement
  • Minors who require medical certification due to illness or serious disability

Exceptions

Foreign minors or residents abroad, with current documentation and income stamp that ratifies their stay of less than 90 days in the territory of the country of temporary destination, must not submit an additional travel authorization to the one they used to leave their country of origin and / or residence.

Origin or Destination Spain

Disclaimer


Statement by parents or guardians
  • 1. The signatory (father, mother or guardian) acting as legal guardian of the unaccompanied minor (UM) cited in this document, confirms that he / she has completed the necessary procedures for the minor to be accompanied at the departure of the airport of origin and collected in the airport of arrival by the people indicated here. These people will remain at the airport of departure until the plane takes off and will be present at the destination airport at the scheduled time of arrival of the flight.
  • 2. In the event that the minor is not picked up as agreed above, I authorize the company to reserve the right to take appropriate measures to ensure the safe custody of the child, including the child's return to the airport of origin, and I promise to indemnify and reimburse the company for all expenses that arise for this reason.
  • 3. I guarantee that the minor is in possession of all the documents for the trip (passport, visas, health certificates, etc ...) required by the legislation in force.
  • 4. The undersigned agrees with the above and requests the transportation of said minor, guaranteeing that the information collected here is true.
  • 5. The signer expressly authorizes the airline to use the name of the minor with the sole purpose of informing the signer and the minor's responsible (via sms, email or telephone call) about the take-off, landing and / or possible incidents related to the flight in which the child travels.


Legal warning
In compliance with the Organic Law of Protection of Personal Data, we inform you that your personal data will be incorporated and treated in the file PASSENGERS owned by Boliviana de Aviación, whose purpose is to manage the air passenger service, including certain special services.
With the contribution of your data and those of the minor who protects, expressly authorize with your signature the collection and treatment of the same for the purpose described. Boliviana de Aviación will adopt the necessary measures to guarantee the security of your data and informs you that you will be able to exercise your rights of access, rectification, cancellation and opposition, sending a fax to the number + 34 914692820 addressed to "Attention of Personal Data", or in the e-mail address lopd@boa.bo, attaching a copy of supporting documentation such as DNI / NIE or passport, in either case. Likewise, and in compliance with Law 56/2007 on Measures to Promote the Information Society, you can also make the request via email to the address lopd@boa.bo, digitally signing your application through the National Document of Identity (DNI) electronic Spanish, not being necessary, in this case, more accreditation by the applicant.

PASSENGER WITH DIFFERENT NEEDS.

As a transport company, we have the obligation to provide an accessible air service for our customers with special needs and abilities, however, there are limitations related to operational safety. For this reason, with the aim of facilitating and making your trips safe, procedures have been established that should be applied in our offices and airports.

Limitations.


The limitations in the transport of passengers with different capacities are, in many cases, related to operational safety protocols and standards and, in others, to the characteristics of aircraft and airport terminals.
It is important to keep in mind that there are certain conditions that require special attention from the airline, or a legal medical certificate that allows us to provide the service.
There are also exceptional conditions that allow our airport agents to refuse the boarding of a passenger. This procedure is carried out in defense of the safety of the users, the crew and the passenger himself.

People with reduced mobility. (PRM)

According to International Regulations, refers to any person who by any temporary or permanent alteration of their physical and / or sensory abilities, impairment of intellectual faculties, age or other cause, requires special attention and adaptation of services to their needs.

Transport of people with reduced mobility
  1. If, for any reason, you enter the definition of Person with Reduced Mobility, you must take into account that you do not need to present a legal medical certificate, unless you have developed a special medical condition.
  2. In case you require the use of a wheelchair for a part or the entire journey (during boarding and disembarkation), you must make the corresponding request to the reservation agent or sale of tickets at the time of purchase of your ticket. Remember that hand luggage should be lightweight so that it can be transported in the wheelchair with greater comfort and safety.
  3. As an airline, we do not provide a medical assistance service. Therefore, in case of not being self-sufficient, you should always travel with a companion that guarantees your safety, hygiene and healthcare.
  4. In an extreme case, if airport agents deny you transportation, you should be given a clear and specific explanation regarding the causes.
  5. If you have objects that facilitate your mobility (wheelchair, crutches, etc.), these will be transported at no additional cost in the cargo box and will be delivered to you once you disembark at destination. To facilitate your travel in the passenger cabin we have a wheelchair in the Boeing ships, not in the CRJ 200.


IMMEDIATE DELIVERY ON THE AIRCRAFT

For your convenience and taking into account the existing distances at international airports, you now have the possibility to deliver the wheelchair, or any other item of motor assistance, directly on the aircraft. You simply have to ask Boliviana de Aviación ticket agents to tag this item for immediate delivery on the plane. After landing, we will wait for you at the aircraft door with your motor support item ready to be used.
Remember that all the items that enter the aircraft pass through corresponding controls and none will pass without this label.


SPECIAL MEDICAL CONDITIONS



CONDITIONS THAT REQUIRE MEDICAL CONSULTATION

As a transport company and safety regulations, we are able to request that you consult your doctor before traveling, especially if you have any of the following conditions that require attention.

  1. Cardiovascular problems.
  2. Chronic respiratory problems
  3. Severe anemia
  4. Unstable diabetes
  5. Cancer
  6. Consumption of immunosuppressive medication.
  7. That your general condition is in doubt for any reason.

CONDITIONS THAT REQUIRE MEDICAL CERTIFICATE

In some medical cases and provided that you provide the correct information about your health status to the company's booking and sales agents, you will be asked as a prerequisite to be able to board a medical certificate. If you forgot to notify the sales personnel about any condition, our agents at the airport can prevent your boarding at a simple suspicion of risk to your safety or that of the rest of the passengers.

  1. Requirement of oxygen supply
  2. Babies born prematurely
  3. Difficulty to remain seated during the duration of the flight
  4. Suffering from a mental illness
  5. Condition of acute, chronic diseases
  6. Recent surgical intervention.

OXIGEN TRANSPORTATION



As per internal regulations, Boliviana de Aviación allows you to carry a Portable Oxygen Concentrator (POC) in the cabin to be used during the trip or if requested, as part of your luggage. This equipments are classified as Dangerous Goods, so it is very important that you take the following aspects into consideration for its transportation

  1. By internal regulations, Boliviana de Aviación will allow you to carry a Portable Oxygen Concentrator (POC) in the cabin to be used during the trip, or if you require it in a baggage box. These devices are part of the classification of dangerous goods, so it is very important that you take into account the following aspects for transport:
  2. You must ensure that the equipment is certified for use on commercial aircraft and that it has authorization from the regulatory bodies.
  3. You or your relatives must send, at least 48 hours before the flight, the following information about the equipment: manufacturer, brand and series, so that the company can carry out the verification and avoid inconveniences at the time of boarding.
  4. To travel with this device, you must arrive at the airport one and a half hours before the Boliviana de Aviación staff will carry out the corresponding review.
  5. Remember to have enough battery for the entire trip, including transfers within the airport and platform waiting time. Ideally, you have 150% extra batteries at flight time.
  6. You must submit the medical certification (MEDIF) signed by your doctor at airport counters; this document must not have an issue date greater than 10 days.

POC equipment provision service

If you do not have your own portable oxygen concentrator, we offer you this additional service. To access it, you must take into account the following: • For domestic flights you must make the service request at least 48 hours before your flight.

• For flights within South America you must make the service request at least 48 hours in advance of the flight.

• For flights to Europe and the United States of North America you must make the service request with a minimum of 72 hours before your flight.

• If you have a connection with another airline, remember to contact them and request the service for the continuation of your trip.

• You must submit the medical certification (MEDIF) signed by your doctor at airport counters; this document must not have an issue date greater than 10 days.

If you require this service, consult more details and rates through our Call Center 901-105010 (Bolivia), (305) 591 3217 or 800 584 4099, social networks or write to ventasweb@boa.bo. PORTABLE OXIGEN CONCENTRATORS (POC) ALLOWED

To access the updated list of oxygen concentrators, authorized by the FAA, which you can transport during our flights, enter this Link.
https://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/

PORTABLE DIALYSIS EQUIPMENT TRANSPORTATION (PDMs)



If necessary and by regulation, Boliviana de Aviación will allow you to transport a portable dialysis equipment (PDMs), as long as you meet certain conditions for transport. Among them, that does not weigh more than 18 kg. do not exceed the permitted measures of carry-on baggage; in this way you can enter it into the cabin. Remember that you must remove the lithium batteries and place them separately inside your luggage, either for transport in the cabin or in the mailbox.

SECURITY CONDITIONS

  • Remember to request this special service when making the reservation or purchase of your ticket, at least 48 hours before the flight.
  • At the time of presentation at the counters, the Portable Dialysis Machine should be TOTALLY OFF and remain that way until the end of your trip, since in operation it can interfere with the communication systems of the aircraft.
  • You will be allowed to carry a number of fluids and supplies (medicines, syringes and dialysis fluids), enough for 1 or 2 days. The liquids must be hermetically packed.
  • At the time of boarding you must present and deliver the MEDIF form for special services, signed by a specialist doctor. This allows you to transport the equipment completely free in the passenger cabin or luggage box.
  • So that you can transport the portable dialysis machine in the passenger cabin, the equipment should not exceed 18 kg. of weight or the limit of measures allowed for hand luggage.
  • To transport a machine in the checked baggage box, the maximum weight allowed is 45 kilos. As a security procedure you should remove the lithium batteries and keep them separate in your luggage.

    • TRAVELING WITH BABIES (CRIB SERVICE)

    Babies under 2 years of age do not occupy a seat and pay exactly 10% of the fare of the adult with whom they are traveling. If you require your baby to occupy a place on the aircraft, you must pay for it the child rate (2 to 11 years) and carry a special CDR seat, with the following stamp:

    « This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standars (FMVSS 213), THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT. »


    TRANSPORTATION OF NEWBORNS

    • By security regulations, Boliviana de Aviación will only transport babies from the eighth day of birth.
    • Obligatory you must travel accompanied by one of your parents or close family.
    • For national flights, you can present the live birth certificate during the 1st month of the baby's life. Once the first month is completed, the birth certificate will be accepted until before the end of three months. From the third month, the presentation of identity card or passport will be mandatory, according to the current traffic prevention and trafficking regulations.
    • For international flights, the presentation of an identity card or passport is mandatory.
    • Premature babies are considered a medical case and require a medical certificate to make the trip.

    ADULTS ACCOMPANIED BY TWO INFANTS

    According to the regulations of safety and regulations on transport of minors, if you need to transport two babies under two years, you must ensure the smallest with you and the other infant must be secured to a special CRS seat, which must carry this seal:

    «" This child restraint system it all applicable Federal Motor Vehicle  Safety Standard  (FMVSS 213), "THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT.»

    The baby who occupies an additional seat must have a ticket purchased at a child rate.

    IMMEDIATE DELIVERY ON THE AIRCRAFT

    For your convenience and considering the long distances at international airports, now you have the possibility to deliver your baby’s stroller directly on the aircraft, you simply have to ask Boliviana de Aviación ticket agents to tag this item for Immediate Delivery In the Airplane, after landing, we will wait for you at the exit of the aircraft with your baby's cart ready to use.

    Remember that all the items that enter the aircraft pass through corresponding controls and none will pass without this label.

    Service of crib on board

    With the aim of providing greater comfort to the baby and parents during long trips: Santa Cruz - Miami - Santa Cruz or Santa Cruz - Madrid - Santa Cruz, we offer the On-Board Cradles Service. You can access this by making the request to the sales agent at the time of purchase of tickets and up to 48 hours before your flight. The service is offered according to space availability.
    Conditions to request the service
    In order to access the cradle on the ship, your baby must weigh less than 10 kg. and measure less than 70 cm in height at the time of travel. It is important that the measurements and weight of your baby do not exceed the established limits, otherwise the on-board staff can deny you access to the service.
    Availability.

    Boeing 767-300:   3 cradles per ship.  

    Exceptions. Take into account that by operational issues the fleet can change, in that situation we could not offer the service.
    Use
    Your baby can access the service once the ship has taken off. At that moment, a   Cabin crew will install the respective cradle. This will be uninstalled before landing.  To know the cost of the service you can contact us through the Call Center Bolivia 901-105010, social networks or email ventasweb@boa.bo, you can also request this service at your favorite travel agency.

    IMMEDIATE DELIVERY ON THE AIRCRAFT
    For your comfort and taking into account the existing distances at international airports, you now have the possibility to deliver your baby's cart directly on the aircraft. You just have to ask Boliviana de Aviations’ ticket agents to label this item for immediate delivery on the plane. We will wait for you at the exit of the ship with your baby's cart ready to use.
    Remember that all the items that enter the aircraft pass through corresponding controls and none will pass without this label.

    TRAVELING WITH YOUR PET IN CABIN

    If you need to travel with your pet, we offer the service that is only intended for dogs and cats over 3 months old, which, including the transport bag, weigh up to 5 kilos. A basic requirement is that the flight time does not exceed 4 hours. Remember that your pet must remain on the inside of its transport bag during the whole journey.
    Note. The airline reserves the right of admission according to the eye inspection of your pet at the airport.

    CONDITIONS TO TRAVEL WITH YOUR PET IN CABIN

    • You must reserve the space for your pet at the time of making the purchase of your ticket, or at least 24 hours before the flight, as there is a limit of pets accepted in cabin per flight.
    • At the airport, you must submit originals and photocopies of the vaccination and animal health certificates, in addition to filling out and signing the form for transporting animals in the cabin. Remember that if you travel to another country, your pet must meet all health regulations of the destination country, therefore, must carry all necessary health certificates.
    • When purchasing the transport bag, you must choose a resistant, ventilated, waterproof base and quite safe. The maximum dimensions will be 45 x 35 x 25 centimeters, adding a total of 105 centimeters.
    • The service has a cost comparable to the excess baggage charged to a suitcase of 20 kilos. (taking into account 1% of the full rate for each kilo)
    • .

    Consult the necessary documentation to travel with your pet here.
    aquí. Restrictions..
    Take into account that unaccompanied minors cannot transport pets in the cabin.


    CONDITIONS OF TRANSPORT FOR BLIND MAN'S GUIDE DOGS.

    According to international regulations, in case you need to travel with your guide dog, remember that Boliviana de Aviación offers you this service at no additional cost. The conditions are that it always wear a muzzle, an appropriate collar and remain throughout the journey lying at your feet.

    IMPORTANT INFORMATION

    When it comes to trained animals, especially to accompany people with special abilities (visual or auditory deficiencies), they are allowed in the cabin without the need of a carrying case. Remember that they are animals that are doing a job and should be focused, they should not be disturbed.


    TRANSPORT CONDITIONS FOR EMOTIONAL SUPPORT DOGS

    If you need to travel accompanied by an emotional support dog, you must present all the documentation that certifies this need. A letter with validity no longer than one year, signed by your treating doctor (psychologist or psychiatrist), is essential. Remember that being service animals that provide emotional or mental support must be trained to have proper behavior within the aircraft and with other passengers. This service is offered by Boliviana de Aviación at no additional cost. 



    SPECIAL

    PASSENGERS

    SPECIAL PASSENGERS

    PREGNANT WOMEN

    According to Bolivian legislation, women in pregnancy can only travel by plane until week thirty-four. Therefore, it is important that you do not forget to inform yourself adequately so that we can transport you without mishap. 


    Gestation without medical complications

    Because your safety is our priority, we provide you with all the information so that you can make your trip without problems, depending on the stage of pregnancy in which you find yourself.

    CONDITIONS OF TRANSPORTATION FROM MADRID

    0 - 28 Weeks

    28 - 34 Weeks
    You only need to present the Pregnant Passenger Form. You can request it at any of our offices or airports. You need to present a legal medical certificate to be able to board; It must not be older than seven days before the flight, in addition to the Pregnant Passenger form.

    35 and More Weeks

    Post Parto
    The transport of pregnant women from the thirty-fifth week is not accepted, except for extreme necessity, with the following requirements:
    1. Must be accompanied by a doctor who takes full responsibility.
    2. You must sign the Pregnant passenger form.     		If your gave birth less than seven days ago, Boliviana de Aviación will not be able to transport you.

    Variations in transport conditions from Madrid
    		Women in gestation between 34 weeks and 7 days before delivery, must travel accompanied by a doctor.

    PREGNANCY WITH RISK

    Regardless of time of gestation.
    		Being considered a medical case, you must submit a Legal Medical Certificate and the Medical Certification form of the company, signed by your doctor.

    PASSENGERS OF THE THIRD AGE

    Bolivian citizens over the age of 60 have many advantages in terms of buying national tickets, attention and allocation of seats, thanks to Article 6 of Law 1886, Article 5 of Supreme Decree 0264 and Article 56 of the Administrative Resolution RA SC -STR-DS-RA-0300/2007.  

    Benefits:
    • They have a 40 percent discount from the full fare on national routes to the presentation of the current Bolivian identity card, passport, RUN or military service book and a photocopy.
    • They have preferential attention in offices and airports.


    If you require a special service, such as: wheelchair, you can access it at a simple request.  


    PASSENGERS REQUIRING EXTRA SEAT



    • In case of being forced to need an extra seat on the aircraft for your trip, you can request this service for your convenience at the time of making the purchase of your ticket, informing that you need to also acquire the next seat.
    • For greater security, Boliviana de Aviación can provide you with a simple security extension on board the aircraft.
    • Take into account that for the purchased ticket (extra seat), the same conditions of the initial ticket apply, in terms of penalties and luggage transport.

    SPECIAL

    MENU (SERVICE ON BOARD)

    SPECIAL MENU (SERVICE ON BOARD)

    There are several health conditions that force you to request a special menu when traveling in a long trip, among them: diabetes, hypertension, eating habits or intolerance to certain foods or components. Boliviana de Aviación offers you a special menu, prepared to meet these needs.

    How can I request my special food? 

    SEE MENU




    SPECIAL MENU
    Menu for diabetics Dsugar controled and rapidly absorbed carbohydrates food
    Plate of fruit Based on seasonal fruit.
    Gluten free menu. Does'nt include cereals: wheat, rye, barley, oats.
    no salt menu. Food without salt.
    Vegetarian menu (lactose free) Meatless dish, on occidental style, lactose free products nor eggs.

    TRAVEL, VISA AND API

    DOCUMENTACION DE VIAJE


    Before making a trip, it is important that you are sure to carry all your current and well-maintained documentation (passport, identity card, residence document), in order to fulfill with the immigration regulations of the country of departure, destination and / or transit. 

    You, as a passenger, are responsible for keeping yourself informed and having all the documentation in order at the moment that the regulations of each country require it, either for the reservation and purchase of your ticket, or at the time of boarding.  

    Find out about all the requirements:
    http://www.iatatravelcentre.com.
    Advanced Passenger Information (API)
    Due to immigration regulations of different countries, airlines are obliged to collect information regarding the passenger before starting the trip and even before the issuance of tickets.  

    UNITED STATES

    • Type of document P: Passport C: Identification Document
    • Country of issue of the document.
    • Numbering of the document
    • Nationality of the passenger.
    • Date of birth of the passenger.
    • Passenger sex
    • Date of expiration of the document.
    • Last names and first names
    • Type of document (visa or green card).
    • Numbering of the document
    • Date of the issue of the document.


    For more information:
    http://www.tsa.gov
    https://help.cbp.gov/app/answers/detail/a_id/725
    http://www.tsa.gov/stakeholders/secure-flight-program

    Visa Waiver Programm. ESTA (VWP)

    The United States has a Visa Waiver Program in effect that allows citizens of the countries included to enter for tourism or commercial purposes for a period of 90 days or less, without the need to present a visa. Remember be printed this document.

    • Germany, Andorra, Australia, Austria, Belgium, Brunei, Chile, South Korea (***), Denmark, Slovakia (***), Slovenia (*), Spain, Estonia, Finland, France, Greece (*** *), Hungary (***), Ireland, Iceland, Italy, Japan, Latvia (***), Liechtenstein, Lithuania (***), Luxembourg, Malta (***), Monaco, Norway, New Zealand, The Netherlands, Portugal, United Kingdom (**), Czech Republic (***), San Marino, Singapore, Sweden, Switzerland.
    • Citizens and nationals of Slovenia can only use the Slovenian passport with red cover to enter the United States for the Visa Exemption program.
    • ** Persons holding British passports must have unrestricted right to reside in England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man to qualify for the VWP.
    • *** Citizens of these countries must present an electronic passport identified with the logo of the ICAO chip on the cover.
    • Only the Greek electronic passports, issued by the police of that country as of August 26, 2006, are valid to travel under the VWP.


    Countries exempt from the six-month passport validity rule.  

    As a rule, all countries require a validity of documents longer than 6 months from the date of return flight. The United States has a list of countries whose citizens are exempt from this rule.  

    Germany,Andorra, Angola, Antigua and Barbuda, Antilles, Algeria, Argentina, Armenia, Aruba, Australia, Austria, Las Bahamas, Barbados, Belgium, Belize, Bermuda, Burma, Bolivia, Bosnia - Herzegovina, Brazil, Bulgaria, Canada, Chile Cyprus, Colombia, South Korea, Ivory Coast, Costa Rica, Croatia, Denmark, Dominica, Egypt, El Salvador, United Arab Emirates, Slovakia, Slovenia, Spain, Estonia, Ethiopia, Finland, Fiji, France, Gabon , Georgia, Granada, Greece, Guatemala, Guinea, Guyana, Haiti, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Maldives, Malta, Mauritania, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Mozambique, Nepal, Nicaragua, Nigeria, Norway, New Zealand, Netherlands, Palau, Panama, Papua New Guinea, Pakistan, Paraguay, Peru, Poland, Portugal, Qatar, United Kingdom, Czech Republic, Dominican Republic, Romania, Russia, Saint Kitts and Nevis, San Marino, Saint Vincent and the Grenadines, Saint Lucia, Serbia, Seychelles, Singapore, Sri Lanka, South Africa , Sweden, Switzerland, Suriname, Thailand, Taiwan, Trinidad and Tobago, Tunisia, Turkey, Tuvalu, Ukraine, Uruguay, Uzbekistan, Vatican, Venezuela, Vietnam and Zimbabwe.

    SPAIN

    • Depending on the nationality of the passenger, it must be taken into account that the information required to enter Spain is essential.
    • Type of document P: Passport C: Identification Document
    • Country of issue of the document.
    • Numbering of the document
    • Nationality of the passenger.
    • Date of passenger action.
    • Passenger sex.
    • Date of expiration of the document.
    • Apell gone (s) and n ombre (s).
    • Type of document (visa or alien registration).
    • Numbering of the document.
    • Date of issue of the document
    • Country to which the visa applies.


    For more information, consult:
    http://www.aena.es/csee/Satellite/HomeAena
    http://www.seguridadaerea.gob.es/lang_castellano/home.aspx

    BOLIVIA

    If you are interested in visiting Bolivia, visit:
    http://www.cancilleria.gob.bo/webmre/node/1226

    This way you can verify the requirements and correct procedures when processing your documentation.  

    National trips with minors
    Age range Document for national trips
    From 8 to 30 days old: Birth certificate or Live birth certificate.
    From 1 month to 3 months: Identity card or birth certificate.
    From 3 months onwards: Identity card or passport.


    It is important that you take into account that according to the current regulations, Law 548 of the Girl, Boy and Adolescent Code and Law 263 of the Integral Law against Trafficking in Persons ,which:

    If you require that a child between 8 days of age and before reaching the age of 5 travel with only one parent or third parties (relatives and / or non-relatives) within the national territory, you must present the document of identity of the minor that corresponds, according to the age and the Authorization of Trip for circulation of Girls, Boys and Adolescents in National Territory (Verification Form) at the time of check in.  

    If you require that a minor with 5 years of age and up to one day before the age of 18 travel alone, with one of the parents or with a third person within the national territory, you must present the current Identity Card or Passport of the minor and the Travel Authorization for the circulation of Girls, Boys and Adolescents in the National Territory (Verification Form), at the time of check in.  

    You can process the Travel Authorization for the circulation of Girls, Boys and Adolescents in the National Territory (Verification Form) in the offices of the Municipal Defender for Children and Adolescents of your city or province. Remember that it is an essential requirement when checking in at Boliviana de Aviación counters.

    Foreign minors must present their passport or the identity document of their country of origin, valid and in force. If they exceed 90 days of stay in Bolivian territory, they must abide by the Bolivian regulations.

    The Boliviana de Aviación staff is obliged to demand the verification form at check-in and the corresponding identity documents at the counters and / or at the time of boarding. Remember that in case of non-compliance, our agents may be subject to legal proceedings and sanctions according to law. 

    ARGENTINA

    RESTRICTIONS FOR THE ACCEPTANCE OF DOCUMENTATION
    Since March 21, 2016, the Argentine State introduced new immigration provisions endorsed by the Argentine Civil Code. Through these measures, entry into Argentine territory of persons who submit documentation (birth certificates, minors' permits, guardianships, travel visas, etc.) that are adulterated or altered is restricted. 
    Among the observations to the documentation is included the plasticization of documents that originally do not have this characteristic. Please, take into account that if you present adulterated or altered documentation at our counters, our traffic agents are obliged to deny your boarding.

    BRAZIL

    If your flight has a connection at the Guarulhos airport it is important that you remember to process the Consular Visa to be able to enter this country. Please, advise yourself well with your travel agency or the issuing company of the ticket to avoid inconveniences when arriving in Brazilian territory.
    Do not require a visa to enter Brazil the citizens of:

    South Africa, Germany, Andorra, Argentina, Austria. Bahamas, Barbados, Belgium, Bolivia, Bulgary, Chile, Colombia, Costa Rica, Soputh Korea, Denmark, Ecuador,Slovenia, Spain, Philipines, Finland, France,Great Britain, Greece, Guainia, Guatemala, Holland, Honduras, Hungary,Ireland, Iceland, Italy, Israel, Liechtenstein, Luxemburg, Malasia, Morocco, Monaco, Namibia, Norway, New Zealand, Orden Sm De Malt, Netherlands, Panama, Paraguay, Peru, Poland, Portugal, Check Repulbik, San Marino, Sweeden, Switzerland, Surinam, Thailand, Trinidad & Tobago, Turkey, Uruguay, Vatican, Venezuela and Rumania

    To learn more about the migratory policies of Brazil, go to:
    http://www.portalconsular.mre.gov.br/antes-de-viajar-1/antes-de-viajar

    DOMINICAN REPUBLIC



    If you want to travel to Punta Cana, you must take into account that there are two ways to enter this paradisiacal destination:

    If you are a Bolivian citizen, you require a round trip ticket, your passport in order and pay for the Tourist Card.

    If you are not a Bolivian citizen, there are two documents that allow you to enter the Dominican Republic. P lease check what you corresponds depending on your nationality:

    Tourist Card.
    http://www.dgii.gov.do/tarjetaTuristica/sobreTarjetaT/Paginas/default.aspx

    Visa.
    www.consuladord.com/contentlist.aspx?catid=73&lang=ES

    To know all the possibilities you have when visiting the Dominican Republic, go to:
    www.godominicanrepublic.com/es/travel-to-dr/requisitos-de-entrada/

     

    VACCINES

    VACCINES


    Each country has different rules regarding immunizations compulsorily requested and recommended in general or in special situations.  
    For consultation regarding vaccines, go to a health center or vaccine bank or: http://travelcentre.iata.org

    Argentina

    Vaccines generally recommended:
    Hepatitis A / Tetanus - Diphtheria / Tetanus - Diphtheria - Whooping Cough and Triple Viral.   

    Vaccines recommended in special situations:
    Hepatitis B / Yellow Fever / Rabies / Flu / Pneumococcal, Typhoid Fever.  

    Bolivia

    Mandatory vaccines:
    Yellow Fever to enter or leave Bolivia (includes passengers in transit)

    Vaccines generally recommended:  
    Hepatitis A / Tetanus - Diphtheria and Triple Vírica.  

    Vaccines recommended in special situations:
    Yellow Fever / Typhoid Fever / Hepatitis B / Rabies / Flu and Pneumococcal.  

    Brazil

    Mandatory vaccines:
    Yellow fever (if coming from an endemic country)  

    Vaccines generally recommended:
    Hepatitis A / Tetanus - Diphtheria and Triple Vírica.  

    Vaccines recommended in special situations:   Yellow Fever / Typhoid Fever / Hepatitis B / Rabies / Flu and Pneumococcal.  

    Spain

    Vaccines generally recommended:
    Tetanus - Diphtheria / Tetanus - Diphtheria - Whooping Cough and Triple Viral.  

    Vaccines recommended in special situations:
    Hepatitis B / Flu and Pneumococcal  

    United States

    Vaccines generally recommended:
    Tetanus - Diphtheria / and Triple Vírica. 

    Vaccines recommended in special situations:


    OUR

    FLEET

    OUR FLEET

    Bolivian account Aviation fleet with the following:

    BOEING 737 - 300

    • Number of Seats: 138 ; 136
    • Number of aircraft operated by BoA : 11

    Level of aircraft: 


    BOEING 737 - 500

    • Número de asientos: 122
    • Número de aeronaves operadas por BoA : 1

    Level of aircraft: 


    BOEING 737 - 700 NG

    • Number of Seats: 136
    • Units operated by BoA: 1

    Level of aircraft: 



    BOEING 767 - 300

    • Number of economy-class seats: 215 
    • Number of Business Class seats: 10
    • Units operated by BoA: 2


    EXPERIENCE

    ABOARD

    EXPERIENCE ABOARD

    GASTRONOMY SNACK AND DRINKS

    Both in our international stages (short and long), as in our domestic routes we have planned the menu for that is your total satisfaction.

    Menu for domestic destinations : Presentation: Box with corporate image of Bolivian Aviation that contains:
    • Biscuit sweet or salty.
    • Caramel.
    • Napkin.
    Menu to international destinations in South America:

    If you are traveling to Brazil or Argentina we offer you this menu prepared especially for these routes:

    Presentation: Tray with individual paper, all hygienically manipulated:
    • Sandwich 
    • Dessert 
    • Fruit Salad 
    • Yogurt 
    • Set of Covered 
    Menu to international destinations in Europe and the United States.

    The food service in our ships 767 - 300, which carried out the service in long stages, is differentiated betweencab of economic class and the cab executive class: 

    In Economy Class flights to Miami we offer you the following menu: 

    In the case of long-range trips in economy class we can offer you, according to the flight schedule, breakfast, hot food at lunchtime and dinner.

    For Economy Class flights to Miami we offer you the following menu:
    Executive Class on flights to Miami we offer you the following menu:

    In executive class, whose cab is composed of ten seats, to provide total comfort for our passengers, offers you a personalized service, very particular about the menu and its presentation, in addition we have a wide variety of drinks in our bar service.
    For the executive class on flights to Miami we offer you the following menu:

    ROUTES

    MAP

    ROUTES MAP

    CORPORATE

    PROFILE

    CORPORATE PROFILE

    On October 24 2007, through Supreme Decree Nº 29318 the Empresa Publica Nacional Estrategica Boliviana de Aviacion- BoA, is established as a legal person in public law; indefinite duration; own heritage; administration, finance, legal and technical autonomy under the tutelage of the Ministerio de Obras Publicas Servicios y Vivienda.

    The Senior Management of Boliviana de Aviacion - BoA is under a Board of Directors as the maximum decision entity, with a General Manager, who exercises the maximum institutional representation, as the Maximum Executive Authority.

    On February 19, 2009 the Civil Aviation Administration (DGAC) granted Boliviana de Aviacion - BoA the Certification as Great National and International Air Operator.

    On March 23, 2009, the "Superintendencia de Transportes" issues the Administrative Resolution No. 0084/2009, authorizing Boliviana de Aviacion to provide regular commercial aeronautical services.

    This authorization initiates the commercial airline operations.

    On March 30, 2009, BoA initiates its operations with flights in the backbone of the country (Cochabamba, La Paz y Santa Cruz); on June 19, 2009 BoA starts operating to Tarija; on September 5, 2009 the operation to Sucre and on December 2, 2009 the opening of the route to the city of Cobija.

    Continuing with the route expansion plan, the following international stations and routes are inaugurated: On May 14, 2010 the international station and flights to Buenos Aires, Argentina; on November 20, 2010 the station and flights to Sao Paulo, Brasil; on December 6, 2012 the international station and flights to Madrid, Spain; on May 15, 2014 the station and operation to Salta, Argentina and finally on June 6, 2014 the operations to Miami, USA.

    VISIÓN

    Boliviana de Aviavion will contribute significantly to the achievement of the country's strategic objectives and the wellbeing of the Bolivian people, through aeronautical service of recognized quality"

    MISIÓN

    To provide integral national and international aerocommercial transportation with quality, security and transparent business management



    Principles

    Equity, providing a fair and equal treatment to all the national and international clients.

    Universality, generalizing the air transportation and achieving a democratic usage level and access.

    Values

    • Honesty
    • Transparency
    • Service vocation
    • Efficiency and Productivity
    • Compromise
    • Participatory Management
    • Cooperation and Teamwork
    • Proactivity


    SOMOS

    IOSA

    SOMOS IOSA

    SOMOS IOSA

    ¿Qué es IOSA?
    El programa IOSA (IATA Operational Safety Audit) es el estándar de Calidad y Seguridad Operacional más estricto de la industria aeronáutica, ya que está fundamentado en normas de la OACI (Organización de Aviación Civil Internacional). Estas normas generan una modalidad de evaluación que permite garantizar un alto estándar de seguridad en las operaciones. Las aerolíneas deben someterse a profundas auditorías cada dos años para renovar sus certificaciones.

    Nuestra primera certificación.
    En junio de 2012 iniciamos el trabajo para que Boliviana de Aviación obtenga la certificación IOSA, bajo la guía de la empresa BRIPSA en coordinación con un equipo conformado para lograr este nuevo objetivo, se adecuaron los procedimientos y procesos existentes, a los parámetros de seguridad operacional de la industria aeronáutica internacional.

    Tras seis meses de arduo trabajo, el 7 de diciembre de 2012 la empresa francesa Quali Audit realizó la auditoría y logramos la certificación, gracias al compromiso de toda la familia BoA, convencida de que la seguridad operacional es el único valor que nos permitirá estar entre las mejores líneas áreas de la región y del mundo.

    Nuestra Re – certificación IOSA.
    En agosto de 2014, se inició un nuevo reto, la re-certificación, para esto se conformóun comité IOSA, veinticinco personas trabajando para que el resultado de esta auditoría sea un éxito para nuestra empresa. El reto entonces consistía en demostrar que todos los procesos y procedimientos implementados en 2012 ya eran parte de un Sistema de Gestión de Calidad y Seguridad Operacional, mostrando madurez por parte de Boliviana de Aviación, en la cultura de seguridad integral.

    Este proceso no pudo llegar en mejor momento, ya que el 7 de diciembre de 2014 renovamos nuestra certificación IOSA, incluyendo la operación de nuestras naves Boeing 767 300 ER, en las nuestras rutas Miami y Madrid.

    Cambios profundos.
    Para la certificación y re-certificación se realizaron cambios profundos, se ha generado una Gestión Administrativa de Calidad y Seguridad Operacional, ya que implementamos un Sistema de Gestión de Seguridad, que sobrepasa los requerimientos de las regulaciones nacionales, porque a través de diferentes procedimientos eliminamos o por lo menos mitigamos los peligros y por consiguiente los riesgos que podrían amenazar nuestras operaciones.

    Los principales retos.
    Si bien obtener la certificación y re-certificar ha sido un gran reto para la empresa, mostrar una continuidad y mantener este nivel de compromiso con los más altos niveles de seguridad de la industria a través de IOSA es el mayor reto dentro de nuestra compañía, por algo somos la única aerolínea boliviana que tiene esta certificación.

    «This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standars (FMVSS 213), THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT.»

    MANAGEMENT POLICIES

    The Management of Boliviana de Aviacion is focused in establishing all its operational and administrative systems and continuosly improving the Safety and Security as an objective and means within the aerocommercial activity. With this in mind, Boliviana de Aviacion commits itself to:

    1. 1. To regularly revise the system performance, based on the indicators established by High Management.
    2. 2. Periodical analysis of the undesired operational results.
    3. 3. Follow up of the corrective actions and their effectivity to improve performance.

    The provision of our services within the framework of the company general policy will be facilitated by Management in the context of a collaborative, proactive relationship and understood by all the members of Boliviana de Aviacion. Likewise, all the organization's personnel must comply with their responsibilities, as per the regulations and procedures outlined on the applicable Manuals.

    * The responsibility for the safety and security of Aviacion has a general cross-cutting nature in Boliviana de Aviacion and therefore conditions each assigned function to the operational and administrative personnel or our company and associated companies.

    * Within the framework of general responsibility, it is imperative that all the employees of Boliviana de Aviacion and associated companies notify without any fear, any condition, incident or event which could compromise the security of our operations, our facilities or the physical integrity of the staff involved. This notifications WILL NOT BE subject to reprisal.

    NOT PUNITIVE POLICY

    • This policy assures all the officials of Boliviana de Aviacion that the notification of accidental or not premeditated mistakes will not result in disciplinary or punitive actions against the persons involved, unless, of course, those mistakes are the result of illegal activities, dolo or other malitious actions, as per the company's definitions. The identity of any employee who informs of the mistake will not be revealed, unless he/she or the law authorizes it.
    • We encourage all the personnel to use all the mechanisms outlined on the Management Manual for Security and Quality (MQS) to help Boliviana de Aviacion to continuosly improve the security with a proactive, informative and compromised attitude.

    PERSONNEL POLICIES

    Whereever the operations of Boliviana de Aviacion are conducted, the personnel involved should:
    1. 1. Perform in accordance with the procedures established on the company's approved manuals, comply with the applicable regulations and the IOSA standard.
    2. 2. Report to his/her Manager, Supervisor or immediate responsible person about the areas which need improvement on the system or the area's operational manual.
    3. 3. Commit to the culture of the aviation operational safety and security.
    4. 4. To guarantee the continuation of the corresponding functions of his area in case of temporary absence, with the delegation of functions, not responsibilities.
    5. 5. To accept the responsibility for his/her own actions and account for them.
    6. 6. To participate coactively in the design of rules and regulations.

    AWARDS AND

    PRIZES

    AWARDS AND PRIZES

    During the 2014 Management, Boliviana de Aviacion was awarded several recognitions and distinctions, thanks to the work done in support of culture, social responsibility and successful business management.

    Social Merit Work and Leadership
    		Granted by the Municial Autonomous Government of the Department of Cochabamba, in March 2014
    		Granted by the Bolivian Asociation of Travel and Tourism Agencies in March 2014.
    Bolivian Company of the Year Solidarity Support
    		Granted by the Latin American Quality Institute in May 2014.
    		Granted by the General Coordinator of the Yuracare Indigenous Council in July, 2014 for the solidarity in the transport of the etnia's renal patients.
    Support for Culture Social Merit
    		Granted by the Cultures Ministry, Autonomous Departmental Government of Cochabamba, Autonomous Municipal Covernment of Totora and the Festipiano organizing committee in October 2014, for the support of the XI Festival of
    		Granted by the Autonomous Municipal Governments of San Ignacio (Prov. Moxos) and Magdalena (Prov. Itenez), in November 2014
    Illustrious Guest Merco Bolivia
    		Granted by the Municial Autonomous Government of … to Boliviana de Aviacion's General Manager in December 2014.
    		Granted by the group Nueva Economia in December 2014 for being one of the 100 most responsible companies and with the best corporate management..

    Granted by the Group Nueva Economia in December 2014 to BoA's General Manager for being among the 100 leaders with the best reputation in Bolivia.

    Granted by the Group Nueva Economia in December 2014 for being among the 100 companies with the best reputation in Bolivia..
    HIV Prevention
    		Granted by the Ministerio de Salud y Deportes in December 2014 for joining the national response for the prevention of this decease.

    COOKIES POLICY

    COOKIES POLICY

    Our website and applications use their own and third-party cookies to improve your user experience and show you content related to your preferences. Cookies are small data files placed in the user’s computer to collect, store and analyze the user’s access and use of a website. If you continue browsing our site without changing your settings, you agree to receive cookies from Boliviana de Aviación’s website and applications. This policy explains how we use cookies and the choices you have.

    This website uses cookies for the following purposes:

    Authentication. We use cookies to operate the website and verify your account when you access and use our website or applications, or when you are logged in to your account. This occurs whether or not you have an account with us or are logged in. These cookies allow us to remember your browser and keep you logged in while you navigate our website or applications.

    Security and Technical Cookies. We use cookies that are essential for the correct functioning of our website and applications. These cookies are necessary to provide a safe and secure service and, without them, you may not use certain parts of our website or applications. We may also use cookies to store information for security purposes. Cookies may help us authenticate your access to your account or recover information from your account. Our cookies also allow us to track different browsers and devises used by the same user.

    Preferences and Advertisement. We use cookies to know if you have visited our site before and what were your preferences. For example, cookies may allow us to show our site in your preferred language or ads relevant to your location. Our use of cookies helps us to deliver content or make recommendations of products and services based on your browsing activity. We may also show you ads of other organizations that are promoting their own products or services. Other parties may use cookies on our website and applications or in connection with our site. Other parties have their own cookies and we recommend you to review their policies.

    Your browser or device may offer settings to restrict the use of cookies and delete them. You can change your cookies settings at any time. Please note that ad blockers, tools that restrict our cookies, or settings that disable browser cookies may make the website experience less functional.

    AIRPORT

    SERVICES

    Airport Services

    Our staff is highly qualified and trained to meet the highest standards of quality and safety in the operation, all with the aim of providing your company with the required services, starting with the check in process until the end of the operation, leaving a perception of excellence in customer service.

    • Corporate image and representation service of your company
    • Passengers check in and boarding
    • Special Services (UMNR,WCHR)
    • VIP lounge (only at VVI airport)


    Contact us

    More information
    boahandling@boa.bo

    Our highly qualified staff and the relevant tools of high-tech ramp equipment allow us to provide quality and safety service to any wide body & narrow body aircrafts.
    • Baggage loading and unloading
    • Drinking water load and bathrooms drain
    • Loaders and bands
    • Ramp-cabin communication
    • Passengers landing stairs
    • Aircraft arrival and parking
    • Cabin cleaning
    • Electric plant and chocks
    • Luggage transfer and handling in module and selection
    • Aircraft push back
    • Auxiliary services (Electrical group-GPU, Pneumatic plant-ASU)
    • Oxygen
    • Nitrogen for tires
    • Icing and anti-icing service
    • Operation coordinator
    • Maintenance Technical personnel
    • Luggage carts
    • Baggage belt loaders
    • Passenger reception and service counters
    • Platform stevedores
    • Safety cones


    We offer the following services: Ramp coordination for takeoff and landing
    Dispatch agent
    Weight and balance - Load Control
    ATC Flight Plan coaching
    Meteorological support
    Flight development surveillance in VHF frequency


    Contact us

    More information
    boahandling@boa.bo

    In order to provide an excelent service for your customers from check-in until their final destination we offer all the technology and main processes to transport your passengers with a high level standars that meet their expectations. For any inconvenience we provide support through the international system World Tracer (Service limited to 5 days).

    Contact us

    More information
    boahandling@boa.bo



    Since Operational security is the most Important item for our Airline , please allow us to take care of your charter flights, we have the infrastructure, experience, security and skilled staff to provide the best service to your special flights.

    For this, we offer the largest nationwide coverage to meet all your needs where you required:

    La Paz, Santa Cruz (Viru Viru), Cochabamba (Cochabamba and Chimoré), Sucre (Alcantari y Monteagudo), Tarija, Oruro, Potosí (Potosí and Uyuni), Trinidad and Cobija. 

    Additionally, we offer the possibility of having access to the following services:

    • Crew transportation
    • Hotel
    • Catering
    • Car Rental
    • Others



    Contact us

    More information
    boahandling@boa.bo